pak799 Frequently Asked Questions

Visit the Register page and fill in your full name, email address, Pakistan mobile number, date of birth and a password. After submitting, you will receive a verification email — click the link inside it to activate your account. The whole process takes about 2 minutes. Once verified, you can log in and make your first PKR deposit.

No — pak799 operates a strict one-account-per-person policy. Creating multiple accounts is a violation of the Terms and Conditions and will result in all accounts being permanently closed, including any balances held. If you have forgotten your login details or cannot access your existing account, contact pak799 support rather than registering again.

First, check your spam or junk folder — verification emails sometimes get filtered automatically. If it is not there, log in to your pak799 account and look for a "Resend Verification Email" option. If you are still not receiving it after that, contact pak799 support via live chat with the email address you registered with.

On the login page, use the password reset option and enter the email address associated with your pak799 account. You will receive a reset link by email. If you do not see it within a few minutes, check spam. If the problem continues, contact pak799 support — they can verify your identity and assist with account recovery.

No — CNIC or identity document verification is not required at the registration stage. You only need to verify your identity (by submitting a CNIC or equivalent) when you make your first withdrawal request. This is standard KYC practice and is there to protect your funds and your account.

pak799 supports PKR deposits via JazzCash mobile wallet, Easypaisa mobile wallet, Raast instant bank transfer, Bank Transfer (all major Pakistan banks), debit and credit cards, and other supported mobile wallets. All deposit options are available from the cashier section after you log in. Minimum deposit amounts vary by method and are displayed in the cashier.

JazzCash and Easypaisa deposits are typically credited to your pak799 balance within a few minutes of completing the transfer — in most cases, instantly. If your deposit has not appeared after 15 minutes, check the transaction history in the cashier. If it is still missing, contact support with your transaction reference number from JazzCash or Easypaisa.

No — pak799 only accepts deposits from payment accounts held in your own name. Third-party deposits are not accepted and will be returned. This applies to JazzCash, Easypaisa, bank transfers and card payments. Only deposit from accounts you personally own and which are registered in your name.

Wait up to 15 minutes and refresh your account. If the balance has still not updated, go to the cashier section and check your transaction history for the deposit. If it shows as "pending", it may still be processing. If it does not appear at all, contact pak799 support via live chat and provide your JazzCash transaction reference number — the support team can investigate and manually credit confirmed deposits.

Log into your pak799 account, go to the cashier section and select Withdrawal. Choose your preferred withdrawal method — JazzCash, Easypaisa, Raast or Bank Transfer — enter the amount in PKR and confirm the request. Make sure the account you are withdrawing to is in your own name and matches the details on your verified pak799 account.

Most withdrawals to JazzCash and Easypaisa are processed within a few hours on business days. Bank transfers typically take 1–2 business days depending on the receiving bank. The cashier shows the current status of every withdrawal request. If your withdrawal has been pending for longer than the stated processing time, contact support with your withdrawal reference number.

Identity verification is required before your first withdrawal is processed. pak799 will ask you to submit a copy of your CNIC (or other valid identity document) to confirm your identity and age. Once your documents are verified, withdrawals process normally without needing to repeat this step. If you have previously verified but your withdrawal is held, contact support — there may be a specific reason related to your account.

As a general rule, withdrawals are processed back to the same payment method used for the original deposit, particularly for card deposits. For mobile wallet withdrawals (JazzCash, Easypaisa), the withdrawal must go to an account registered in your own name. If you need to withdraw to a different method, contact support before submitting the request.

New pak799 accounts are eligible for a welcome bonus on their first qualifying deposit. The bonus is credited to your account automatically after the deposit is processed — you do not need to enter a code. The amount and terms of the welcome offer are displayed when the promotion is active. Always check the current bonus terms before depositing, as specific wagering requirements apply before bonus funds can be withdrawn.

A wagering requirement means you need to bet a specified amount before bonus winnings can be withdrawn. For example, a 10x wagering requirement on a PKR 1,000 bonus means you need to place PKR 10,000 in qualifying bets before any bonus-derived winnings become withdrawable. Your current wagering progress is shown in the account dashboard under active bonuses.

First, check that your deposit met the minimum amount required to qualify for the welcome bonus — this is stated in the promotion terms. Also confirm that your account is fully verified (email confirmed). If both conditions are met and the bonus is still not showing in your account after 30 minutes, contact pak799 support with your deposit confirmation and they can investigate.

No — bonus funds and any winnings generated from bonus bets cannot be withdrawn until the applicable wagering requirements are fully completed. If you request a withdrawal before meeting the requirements, the bonus (and associated winnings) will be forfeited. Your real money balance, if any is separate from your bonus balance, can typically be withdrawn at any time subject to the standard withdrawal process.

pak799 covers a wide range of cricket betting markets including match winner, top batsman, top bowler, total runs (over/under), man of the match, innings runs, method of dismissal, and many more. PSL matches, T20 Internationals, Test matches, ODI series, Asia Cup and ICC tournaments are all covered. Live in-play markets are available during matches with odds updating in real time.

If a match is officially abandoned before a result is determined (no result), bets are typically voided and your stake is returned to your account balance. For rain-interrupted matches where a result is determined via DLS method, bets are settled based on the official result. Specific rules for each market are available in the betting terms section. If you have a question about a specific settled bet, contact support.

Yes — the pak799 platform is fully mobile-optimised. You can place bets on PSL matches, T20 games and all other sports markets directly from your mobile browser. You can also download the pak799 app from the Download page for a faster, dedicated experience with live cricket notifications and in-play betting.

Yes — in addition to cricket, pak799 offers betting markets on Football (including international matches and major leagues) and Esports. The full range of available sports and events can be found in the betting section of your account. Cricket and PSL remain the primary focus, but Football and Esports markets are regularly available.

The pak799 Live Casino features real-dealer tables running around the clock including Live Roulette, Live Baccarat, Live Blackjack, Live Poker variants and live game show titles. Tables are available at different stake levels to suit PKR budgets of various sizes. All games are streamed in HD from live studios with professional dealers.

The Game Lobby gives you access to hundreds of slot titles, virtual table games, instant win games and bingo rooms. Slot games range from classic 3-reel titles to modern video slots with bonus rounds, multipliers and free spin features. All games in the lobby can be played using your PKR account balance. New titles are added regularly.

Yes — the live casino and game lobby are fully accessible on mobile browsers and through the pak799 app. HD live dealer streams are optimised for mobile data connections. For the best live casino experience on mobile, a stable Wi-Fi or 4G connection is recommended.

Go to Account Settings after logging in and find the Responsible Gaming section. From there you can set a daily, weekly or monthly PKR deposit limit. The limit takes effect immediately when saved. Lowering your limit is instant; if you want to raise it, a mandatory waiting period applies. For full details, visit the Responsible Gaming page.

Log in and go to Account Settings, then Security. Activate two-step verification and enter your Pakistan mobile number if not already registered. pak799 will send a one-time code to that number to confirm the setup. Once active, every new login will require both your password and a code sent to your mobile — significantly improving account security.

For a short pause, use the Take a Break feature in Account Settings — you can pause your account for anywhere from 24 hours to several weeks. For a longer, firmer break, self-exclusion closes your account for a defined period that cannot be cancelled before it ends. Contact pak799 support to activate self-exclusion quickly if you need it. Your PKR balance remains safe during both options.

pak799 uses SSL encryption on all connections between your device and the platform, protecting your personal data and financial transactions. Account passwords are stored securely and are never transmitted in plain text. Two-step verification is available to add a second security layer. If you ever suspect unauthorised access to your account, change your password immediately and contact support.

Visit the Download page on pak799 to get the latest version of the app. The app gives you full access to sports betting, PSL live markets, live casino, game lobby and your account from your mobile phone. Your existing pak799 login credentials work on the app — no new registration is needed.

Try clearing your browser's cache and cookies, then reload the page. If you are on mobile data, switching to Wi-Fi (or vice versa) can help. During high-traffic periods like major PSL matches, the mobile app typically handles load better than a browser. If problems persist, contact pak799 support via live chat and describe the issue including your browser/device type.

Yes — your pak799 account works across desktop browsers, mobile browsers and the pak799 app using the same login. Your balance, bet history and account settings are synchronised across all devices. You can start a session on desktop and continue on your phone without any issues.